It’s Time To Re Evaluate Your Help Desk Software.

Submitted by: John R. Wall

Help desk software is available in several styles. An intranet stand alone internal package, web based software that keeps things in the cloud as well as a hybrid utilizing internal and external assets to deal with client or stake-holder needs.

Patterns will continue to push toward internet based helpdesk software and away from standard do-it-yourself solutions. The internet based tools may help automate your processes, minimize complaints and errors, and assist with keeping track of assets and licenses in addition to making “to do” lists and resources.

Help desk software isn t a static application. Good software packages will routinely checck systems and servers to provide key data on performance efficiency and effectiveness. Most helpdesk software support also will let you control particular machines and also work stations remotely to simplify monitoring, updates and trouble shooting.

[youtube]http://www.youtube.com/watch?v=q_S-SUIfw_U[/youtube]

SysAid, from SysAid Technologies, is one option that’s gained recognition within the internet help desk industry in recent years. SysAid is a set of net based tools that can help you handle a variety of IT and trouble ticket challenges. One of the secrets of their product is the ability to automate many manager responsibilities making your job much easier and allowing you to be quicker to respond. Many reviewers and customers of SysAid help desk software compliment the company s web interface. The software is fairly intuitive and permits strong metrics. SysAid helpdesk software offers a limited no-cost helpdesk solution that may be of interested to a lot of smaller firms as well. With only a minimal knowledge of programming, it should be pretty easy to this helpdesk application installed and setup.

Another fascinating provider in the help desk software space is Kayako. Although this internet housed package offers many similar pc and internet solutions to SysAid, Kayako also offers an automatic installer that will have the helpdesk software running on just about any server after a directed installation process. Kayako reviewers often rave about the chat service made available from the Kayako. The company features SupportSuite, eSupport and LiveResponse within 3 levels of pricing and license charges.

One interesting feature offered from many of these companies in both their no charge helpdesk software and subscription/pay services is assistance in a variety of languages. SysAid, as an example, has helpdesk softare built in a variety of languages common throughout the U.S. and Europe. The mix is the perfect variety of languages for the international company with a European concentration.

Other companies include Asian ‘languages’ with their helpdesk support. There are a number of companies that offer software with customizable language dictionaries and regionally focused programs. Depending on where your work-force and customer base is located, you may want to choose a different help desk software package. Make sure the one you choose also matches your future growth plans.

Virtually every IT helpdesk program will also provide a feature that is sometimes forgotten. Licensing compliance for your software. It’s every company s responsibility to make sure that they purchase the necessary licenses for the software placed on their computers. The risk is great.

In 2008, for example, the conglomerate Sony BMG caught the eye of investigators who identified that nearly 47% of the software titles on Sony s individual PCs, Macs and servers were not compliant. This is a company that had been at the forefront in legal battles working to stop unlicensed use of its content. This investigation was costly for Sony, but more importantly, Sony BMG was subject to unwanted publicity that could could have been averted. With a well designed strategy utilizing IT helpdesk software they could have created reports decreasing the business’ risks.

About the Author: John Wall is the creator of

HelpDeskGuides.com

. Wall has been working in the technology field for over 20 years. His unique perspective challenges old ideas and shows ways that IT can be part of the revenue line of your business.

helpdeskguides.com

Source:

isnare.com

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British TV presenter Rico Daniels tells Wikinews about being ‘The Salvager’

Saturday, March 14, 2009

Rico Daniels is a British TV presenter living in France who is known for his two television series — The Salvager — whilst he still lived in the UK and then Le Salvager after he moved to France. Rico has been in a variety of jobs but his passion is now his profession – he turns unwanted ‘junk’ into unusual pieces of furniture. Rico’s creations and the methods used to fabricate them are the subject of the Salvager shows.

Rico spoke to Wikinews in January about his inspiration and early life, future plans, other hobbies and more. Read on for the full exclusive interview, published for the first time:

Retrieved from “https://en.wikinews.org/w/index.php?title=British_TV_presenter_Rico_Daniels_tells_Wikinews_about_being_%27The_Salvager%27&oldid=1100139”

Eurovision ’04 winner Ruslana discusses her paths as singer, spokesmodel, stateswoman and source of inspiration

Monday, March 30, 2009

First becoming famous in her native Ukraine in the 1990s, long-haired self-described “AmazonRuslana gained international recognition for winning the 2004 Eurovision Song Contest with her song “Wild Dances,” inspired by the musical traditions of the Hutsul people of the Ukrainian Carpathian Mountains.

In the five years since, Ruslana has decided to use her name and public status to represent a number of worthy causes, including human trafficking, renewable energy, and even the basic concept of democratic process, becoming a public face of Ukraine’s Orange Revolution and later serving in Parliament.

Currently, she is on an international publicity tour to promote her album Wild Energy, a project borne out of a science fiction novel that has come to symbolize her hopes for a newer, better, freer way of life for everyone in the world. She took time to respond to questions Wikinews’s Mike Halterman posed to her about her career in music and her other endeavors.

This is the fifth in a series of interviews with past Eurovision contestants, which will be published sporadically in the lead-up to mid-May’s next contest in Moscow.

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Car Insurance How You Can Make Huge Savings 5

Car Insurance — How You Can Make Huge Savings 5

by

Chimezirim Odimba

You can make a lot of savings in car insurance by taking out some time to really understand a few things. With proper understanding of ways you can cut costs and still remain well-covered. You can shave off up to $2,000 from your insurance premium annually. This tip will help you…

There are different policies as far as your car insurance is concerned. You can go for comprehensive, collision or third party. You can even include some add ons depending on your peculiar circumstances. These add ons come at a price. However, not getting the right policy will cost you a lot more on the long run.

If you want to save a bundle, opt for third party only cover. It s the minimum required by law in most places. This policy takes care of the other vehicle, not yours, in the event of an accident. Your own car is not covered. This means that you ll have to pay out of your own pocket to fix your car. This should be your preferred choice if you have an old car.

[youtube]http://www.youtube.com/watch?v=op4q1I266bE[/youtube]

Just to ensure we are all on the same plate, let s explain briefly the other popular policies: Comprehensive and collision. A comprehensive plan covers your car, the other car and persons involved in the accident as well as losses due to fire, theft and vandalism. A collision policy covers your car if you crash into another object. Now, back to our discourse…

If, for example, you get a comprehensive cover for an old car, your insurance company will only pay you the value of your car at the time of the accident. Add to that your deductible (An amount you must pay before your insurance fulfills its obligation) and you ll discover that if your car is just an old one (not a classic), what you ll get will not be worth the premiums you d have been paying.

If an insurance policy won t pay off on the long run, it certainly isn t worth the pains.

And did I say that different insurance companies will charge you differently for a similar policy? So how do you know the best and cheapest if not by getting quotes from a number of insurance companies?

I have taken some time out to do extensive research on making massive savings in car insurance. You can take advantage of it for free here:

Best Car Insurance Quotes

. You ll also get suggestions that will help you get the most for the least.Chimezirim Odimba writes for

Car Insurance

.

Article Source:

ArticleRich.com

Category:Sports

This is the category for sports.

Refresh this list to see the latest articles.

  • 28 April 2021: Wynnum defeat Maroochydore in round 4 of Australia’s Sunshine Coast Rugby Union 2021 season
  • 9 April 2021: North Korea withdraws from Tokyo Olympics, citing COVID-19 concerns
  • 26 February 2021: Ahmedabad’s Sardar Patel Cricket inaugrated after being renamed as ‘Narendra Modi Stadium’
  • 4 January 2021: Uruguayan Language Academy rejects FA sanction against Edinson Cavani as ‘poverty of cultural and linguistic knowledge’
  • 28 December 2020: US professional wrestler Jon Huber dies aged 41
  • 1 September 2020: University defeat Maroochydore in round five of 2020 Sunshine Coast Rugby Union season
  • 25 August 2020: Caloundra defeat Wynnum in fourth round of 2020 Sunshine Coast Rugby Union season
  • 18 August 2020: Caloundra defeat Maroochydore in third round of 2020 Sunshine Coast Rugby Union season
  • 25 May 2020: Georgian tennis player Nikoloz Basilashvili arrested on domestic violence charge
  • 24 May 2020: Japanese professional wrestler and Netflix star Hana Kimura dies aged 22
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Former Washington D.C. police officer sues district for racial discrimination and harassment

Friday, June 22, 2007

According to court documents obtained by Wikinews, Randy Squires, an African American male and a former police officer of the Metropolitan Police Department of the District of Columbia (DCMPD) has filed a lawsuit against the department alleging racial discrimination and harassment by a fellow officer. Squires is also suing the former mayor of D.C., Anthony A. Williams, and the district’s Attorney Generals office. Squires is also suing his superior officer, Robert Atcheson, for racial discrimination and harassment.

“Defendant Atcheson treated Plaintiff differently than similarly situated Caucasian police officers in several respect[sic], including but not limited to assignments, evaluation, and disciplinary actions, deprivation of overtime and use of departmental vehicles,” stated court papers filed by Squires’ attorneys, Donald M. Temple and Dhamian A. Blue of Temple Law Offices in Washington D.C.

Squires accuses Atcheson, a white-caucasian male and a lieutenant in the Environmental Crimes Unit (ECU) Warrant Squad and the Paternity Warrant Squad, of discriminating against him on the basis of the color of his skin and also harassing him while on the job. Squires originally started to work in DCMPD 1988, and shortly after he was hired, he began to work in the ECU. Atcheson was in control of the unit Squires belonged to.

In court documents, Squires alleges Atcheson treated him with “flagrant racial discriminatory conduct,” like using the word “mope,” which is defined as slang for “nigger,” and that the discrimination was “designed to intimidate, insult, emasculate and humiliate” Squires. In one incident in 2002, during a training exercise, Atcheson allegedly “deprived Squires of appropriate breathing apparatus, which is designed to save life in emergency and hazardous situations,” but that the apparatus was “provided to two other caucasian officers.”

Documents also allege that Atcheson had “falsified” a report to North Carolina State Police after Squires was arrested and wrongfully charged with “unauthorized taking of a police vehicle.” Court documents say that the report to N.C. police states that “Atcheson falsely told Plaintiff (Squires) that he had photographic evidence of the police car outside Plaintiff’s home overnight and of Plaintiff driving the car from his home.”

Court documents also allege that Squires allegedly informed his superior officer of Atcheson, only known as ‘Captain Brito,’ of the incident, but no action was ever taken against Atcheson. Squires initially filed a complaint against Atcheson with the Equal Employment Opportunity Commission, (EEOC) in a letter on March March 8, 2005.

The Washington D.C. police department has investigated the claims made by Squires, which “revealed inappropriate conduct toward Squires,” but according to documents, no disciplinary action has been taken against Atcheson or his superiors.

The defendants “deny any and all allegations” that Squires has made against them and also state that Squires “failed to exhaust their administrative remedies and/or failed to comply with other mandatory filing requirements.” Defendants also say that “all actions taken by District (Washington D.C.) relating to Plaintiffs were necessary, reasonable, pursuant to lawful authority, and based on legitimate, non-discriminatory reasons” and that “the district denies that any district policymaker adopted, approved, condoned and/or maintained an unconstitutional policy, practice or custom of unlawful employment practices.”

Squires is asking at least US$350,000. Squires and the Defendants also request that a jury be present during the trial, which is scheduled to conclude on June 26.

This article features first-hand journalism by Wikinews members. See the collaboration page for more details.
This article features first-hand journalism by Wikinews members. See the collaboration page for more details.

Retrieved from “https://en.wikinews.org/w/index.php?title=Former_Washington_D.C._police_officer_sues_district_for_racial_discrimination_and_harassment&oldid=3185116”

Solar-powered airplane makes first international flight

Sunday, May 15, 2011

The solar-powered airplane Solar Impulse touched down at the Brussels National Airport late Friday night, after completing a 13-hour flight from its home base in Payerne, Switzerland. It was the first international flight by a fully solar-powered aircraft.

The experimental aircraft was piloted by André Borschberg, co-founder and chief engineer for the Solar Impulse project, which hopes to circumnavigate the globe using only the sun’s energy in 2013. “Our goal is to create a revolution in the minds of people…to promote solar energies — not necessarily a revolution in aviation,” Bertrand Piccard, the group’s other co-founder, said in an interview after the flight.

The aircraft collects energy from the sun using 12,000 extremely thin solar cells affixed to the wings and tail section. An on-board battery can store enough electricity to fly all night, allowing the Solar Impulse to stay aloft indefinitely. This allowed the aircraft to maintain a holding pattern over the Brussels airport as other flights landed and conditions were right for the Solar Impulse to land. Because the aircraft weighs only about 3,500 pounds and has a wingspan of 200 feet, it is extremely sensitive to wind and needs calm conditions to land safely.

Retrieved from “https://en.wikinews.org/w/index.php?title=Solar-powered_airplane_makes_first_international_flight&oldid=1445747”

Cabinet Painting, A Good Option At Dfw

By Rajesh Karavadia

Its not a sin to be practical nowadays, in fact, it is downright scandalous to be wasting money. Prices are all going up while the salaries of consumers remain the same. In todays hard times, it is always imperative to monitor all expenses and try to save in a lot of ways.

Maintaining a house is not as easy as you think. In fact, if you try to check the different areas of your home, you can find a lot of things that need to be replaced or remodeled. The kitchen is a busy place and this is where you prepare food for your family everyday. Kitchen cabinets are used frequently and so it is not surprising that they become old and dull as the years go by. Thinking about the possible expenses of disposing all the kitchen cabinets and purchasing new ones can be very frustrating.

This is where painting options come in. Purchasing brand new kitchen cabinets costs a lot especially if you go for custom designs. It will take some time before the cabinets are delivered and not only that, there are times when the cabinets are not the way you imagined them to be. During this tough time, what can you do?

[youtube]http://www.youtube.com/watch?v=2OSvY0JH4Gw[/youtube]

Well, dont lose hope yet because you can still save your kitchen cabinets. Check if the cabinets are still in good condition. Perhaps they only look old because the surfaces have faded already. What you need is good quality paint to change the look of your dull kitchen cabinets. In fact, you can paint every cabinet in the house that needs a new look.

Why is it that the beauty of kitchen cabinets fade easily? In the kitchen, there are usually accidents taking place like messy spills, cooking grease, and grimy hands. So as you can see, the cabinets are constantly beaten. If youre short of money or simply want to save money in remodeling the kitchen, the easiest and cheapest solution is to paint the cabinets.

But wait you dont have to hire another person to paint the cabinets because you can also do it by yourself. Old cabinets usually made from high quality materials as compared to the new cabinets sold in the market at present, so it would be best to paint them a new look. You only have to spend on the paint, primer, and the brushes and after purchasing the materials, you can already start your painting project. Hiring a professional painter will only be an added cost so instead, do the job yourself and use the money to buy even more good quality paints.

If you cabinet has structural problems like cuts, nicks, worn surfaces, etc. you can replace the defective part. After replacing the defective part of the cabinet, it is only the time that you can start painting. Painting can really make miracles and by choosing the right shades for your kitchen cabinets, the whole kitchen will look fresh once more. Now, you can again cook to your hearts content and enjoy the new look and atmosphere in your kitchen.

You can find several manufacturers and distributors of paints in DFW (Dallas Fort Worth) so just look around and you will find them. If you live in this area, you will not find it hard to locate stores that offer good quality paints that you can use in painting your old kitchen cabinets.

About the Author: Rajesh Karavadia is the author and webmaster of http://www.cabinetssite.com, an informative website about

curio cabinets

and

storage cabinet

Source:

isnare.com

Permanent Link:

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Canadian woman gives birth while sitting on toilet

Friday, December 18, 2009

International media attention has been a harsh mistress for 32-year-old Heather Richard of Winnipeg, Manitoba, who gave birth on Sunday while sitting on the toilet. Richard, who believed she was barren and thus assumed she could not be pregnant, thought she was suffering from cramps and a bad bowel movement.

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“I kept getting the urge to push and just thought it was a real bad bowel movement,” Richard told the Winnipeg Sun, whose interview was picked up by the Canadian wire service. “It just fell out. I thought it was my intestines, so I’m freaking out…but then it’s a little boy.” Richard realized that the product was a baby and not her insides when its leg twitched.

Relatives of Richard’s found her hysterically crying and pointing at the toilet. “She was crying and saying, ‘Help me, get my baby out of the toilet, he’s drowning,” Keith Richard, her cousin, told the Sun. While the rest of the family was immobile by the revelation, police officers knocked on her front door; she was to be arrested due to outstanding warrants that Richard says have since been cleared.

One officer performed CPR on the baby and it was rushed to the hospital. The baby, since named Isaiah, weighed five pounds, nine ounces, and suffered a skull fracture, presumably as a result of his head hitting the toilet bowl. The baby is in stable condition and Richard is recovering from her birth at home.

The incident spread like wildfire in the Canadian and international press on Tuesday and Wednesday. When asked about the coverage, Richard told the website canoe.ca that she was embarrassed at all the fuss the story generated.

Retrieved from “https://en.wikinews.org/w/index.php?title=Canadian_woman_gives_birth_while_sitting_on_toilet&oldid=1408390”

Australian offshore drilling rig leaks oil, could take weeks to plug

Sunday, August 23, 2009

A leak at an offshore oil drilling rig has caused an oil slick off Australia’s coast. According to the rig’s operator, it could take weeks to fully plug it.

Gas and oil started leaking from a hole beneath the sea floor on early Friday. It has caused an oil slick about nine miles long and thirty yards wide

Officials, however, said that there was no threat to the environment and it was improbable the slick would reach the Australian coast. Resources Minister Martin Ferguson said that “there’s no threat to the Australian coast. It is evaporating naturally and the work of the Australian Maritime Safety Authority will merely assist in that evaporation.”

69 people were evacuated from the rig on Friday, amid fears that a fire could start from the condensate oil.

The rig is located approximately 150 miles off the coast of Kimberley.

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